Cookie Policy

We use cookies to distinguish you from other users of our Sites and Services. This helps us to provide you with a good experience when you use our Sites and Services and also allows us to improve them. You can use our cookies preferences center to control which types of cookies are used on our site. You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Last updated: 8th November 2024

We use the pieces of information that cookies record to help us improve services for you by, for example:

• Enabling a service to recognise your device so you don't have to give the same information several times during one task
• Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
• Analysing anonymised data to help us understand how people interact with our services so we can make them better

How to control and delete cookies:

We will not use cookies to collect personally identifiable information about you.

However, you can control which cookies are set by our website using our cookies preferences center. Cookies can also be blocked directly within your browser, the 'Help' function within your browser should provide instructions on how to do this.

Alternatively, you may wish to visit the AboutCookies.org website which contains comprehensive information on how to control cookies across a variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

Cookies We Use and Why:

Strictly Necessary Cookies

These cookies let you move around the website and use essential features like secure areas. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

We use these Strictly Necessary cookies to:

• Remember things like information you've entered on forms.
• Make sure you connect to the right service on our website when we make any changes to the way the website works.

Cookies we have defined as 'Strictly Necessary' cookies will not be used to:

• Gather information that could be used to advertise products or services to you.
• Remember your preferences or username beyond your current visit.

Accepting these cookies is a condition of using the website, if you prevent these cookies, we can't guarantee our website will perform as expected during your visit.

Functionality Cookies

Functionality cookies are used to provide services or to remember settings to improve your visit. We use Functionality cookies to:

• Remember settings you've applied such as layout, text size, preferences and colours.
• Remember if we've already asked you if you want to fill in a survey or review.
• Show you when you're logged in to the website.

Cookies defined as 'Functionality' will not be used to target you with adverts on other websites.

Preventing these cookies may mean we can't offer you some services and will reduce the support we can offer you. It's also possible that preventing these cookies will stop us remembering that you didn't want a specific service.

For example, social media sharing cookies apply when you share our content on a social network such as Facebook or Twitter.

Performance Cookies

These cookies help identify information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users, and measure how effective our advertising is.

We use performance cookies to:

• Provide statistics on how our website is used.
• See how effective our adverts are (we don't use these cookies to target adverts to you when you visit other websites).
• Help us improve the website by measuring any errors that occur.
• Test different designs of our website.

Marketing cookies

We have relationships with carefully selected and trusted marketing suppliers. Sometimes you might see our adverts on other websites. This is because a cookie has been used to deliver the ad to you. It is important to understand that these cookies are completely anonymous - they are only stored on your computer. No information is ever shared with other websites and you have the ability to opt out of targeted marketing directly from these trusted suppliers.

Preventing these cookies may stop us from offering you some services. All of these cookies are managed by third parties.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

You can disable this functionality by taking the following steps: open cookies preferences center > select the 'Tracking cookies' tab > de-select the Active toggle button > click 'Save my preferences'.